Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
deft-vine is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information when you interact with our services.
Information We Collect
We collect information you provide directly when using our services:
- Contact details including name and email address
- Professional background information shared during consultations
- Educational history and career aspirations discussed in assessments
- Communication records from enquiries and consultations
We also collect certain information automatically:
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- General geographic location based on IP address
How We Use Your Information
Your personal information enables us to:
- Deliver education consulting services you have requested
- Communicate regarding your enquiries and consultations
- Improve our services based on client feedback and usage patterns
- Send service-related communications and updates
- Comply with legal obligations
Information Sharing
We do not sell your personal information to third parties. We may share information with:
- Service providers who assist our operations under confidentiality agreements
- Educational institutions when you request application assistance
- Legal authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where legally applicable
- Object to processing in certain circumstances
- Receive your data in a portable format
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, typically for the duration of our client relationship plus seven years for legal and accounting purposes.
Updates to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website or direct notification where appropriate.
Contact Us
For privacy-related enquiries or to exercise your rights, contact us at [email protected]
deft-vine
42 Rivonia Boulevard
Sandton, 2196
South Africa